I have been worked as interpreter and customer service in shenzhen.
Guangdong university of foreign studies
About my interpretation experience in shenzhen
As an interpreter of the president of company, while also acts as a customer service contact window, involves in each process from purchase order to daily goods shipment, see related details as follows:
- To be in charge of English/Chinese translation while as a contact window for customers.
- also acts as an English translator when receive customers and follow up related issues;,
- Be resposible for some domestic and all international procurement,also the development and management of new suppliers.
- Performs order follow-up which includes order entry, acknowledgment and monitoring of delivery changes to ensure that customers; requirements are fulfilled satisfactorily
- Advises customer about shipping status and related documents to ensure that customers are well informed of the delivery status
- Coordinates with business team or customer to arrange goods return and follow up on the issue.