customer service and interpreter in dongguan
Hengyang Normal University
About me: My work experience in dongguan
Dongguan Qingxi Modern Product Factory2013.8-2019.12 customer service and interpreter
1.Daily communicating with the customers about the production status through Email and telephone.
2.Sampling before mass production and engineering documentations preparation
3.Arranging mass production and shipment/delivery.
4.Handling customer complaints and checking payment each month.
5.Good coordination with the customer and internal factory
Jianwei Electronics Factory 2011.1-2013.7
sales: commuicating with all costomers by Email and telephone everyday. Dealing with customer complaints.
Arranging production and shipment.
Interpreter: Translating and assist to solve issues happened everyday.
1.Handling orders process--offer-- sampling--receiving orders from customers--comfirming all the materials status---arranging batch production and shipment---handling costomer complaints
2.interpreter for teleconference with 3M Austin to discuss orders and shipment issue every Thursday.
3.interpreter for teleconference with 3M Austin engineers to discuss process issues and quality issues every Wednesday.
4.Daily email communication with customers.
1.good communication skills , easy-going and teamwork.
2.more than 4 years experiences in international sales and translating/interpreting.
3.fluent English both in speaking and writing.
4.be familiar with factory work flow and working system(ERP).
5.good management ability.
Welcome to dongguan, we will let you have a good trip here.